REFERENCE DUTIES:
Answering reference requests/reference interviews at the Reference Desk or over the phone to patrons of all ages;
Providing instruction to patrons in the use of library catalog, website, eBooks and eMagazine collections; and reference resources;
Maintaining knowledge of key library print and electronic resources within a department, including, but not limited to, common websites and search engines, databases and digital content collections in assisting patrons;
Providing customers with assistance and support at the public computers and printers including troubleshooting problems;
Receiving and responding to customer compliments, complaints and suggestions;
CIRCULATION DUTIES:
Charging and discharging library materials
Registering new patrons and issuing library cards
Opening building at start of the business day and/or closing building at end of the day with required duties
Handling simple questions and providing assistance with internet access, library databases, and the online catalog
Using the computer system to help patrons locate, borrow, and return library materials
Keep materials organized behind the Circulation Desk and prepare them for reshelving if needed
Handle incoming and outgoing Inter Library Loan materials and hold requests/materials
Keep necessary statistics and documentation for general circulation operations
Compute and collect fines and payments for lost materials
Answer patron inquiries about material location, availability, and reservations
Maintain patron database to ensure data integrity and accuracy
Maintain collection database to ensure data integrity and accuracy
Other duties necessary to Library operations as determined by the Director and/or Board of Trustees
For a full list of qualifications and benefits, please visit
https://www.middlesexlibrarynj.org/employment/