The Free Public Library of Hasbrouck Heights is seeking a technology-savvy, detail-oriented, and service-focused individual to support library technology services, assist patrons, and provide digital literacy instruction. The ideal candidate enjoys teaching, troubleshooting technology, and working collaboratively in a community-focused environment.
Reports to the Head of Adult Services, this position supports the Library’s commitment to lifelong learning and excellent public service.
Key Responsibilities
- Designs, schedules, promotes, and conducts instructor-led digital literacy classes.
- Prepares equipment and instructional materials for training sessions.
- Provides technology training and support to library staff and patrons.
- Assists with maintaining and updating the Library’s website.
- Provides customer service in person, by telephone, and email.
- Collaborates on social media content and promotional materials.
- Maintains program records and prepares statistical reports.
Required Qualifications
- High school diploma or equivalent required; additional education or relevant coursework preferred.
- Strong communication, organizational, and interpersonal skills.
- Knowledge of technology tools and basic IT troubleshooting.
- Proficiency in Microsoft Office, Google Workspace, and social media platforms.
- Ability to explain technology concepts to individuals with varying skill levels.
- Ability to multitask, work independently, and collaborate effectively.
- Strong commitment to customer service and community engagement.
Schedule: Work hours are 20 hrs/week. Includes one evening per week and one Saturday per month.
Benefits:
- Vacation and sick time
- NJ Pension Plan
- Opportunities for professional development and continuing education
If you are passionate about the impact libraries have on lifelong learning and building stronger communities, we invite you to apply and join our dedicated team in making a difference.
Please submit a cover letter, resume, and three references to Library Director Mimi Hui.